Returns & Exchanges
Customer Satisfaction is very important to us!
If you are not totally satisfied with your product order, please return it within 30 days of the purchase date for a refund.
What can be returned?
Any merchandise that is in “as-new” condition, a wrong size, damaged or defective goods or if your received the wrong product can be returned for a refund.
Are shipping charges reimbursed?
We will reimburse you for shipping if the merchandise being returned is due to an error fulfilling your order on our part. For example, we shipped the wrong item or the item is defective.
How to I make a return?
To send an item back to us, please be sure to include your Name, the Order Number, the Item(s) you’re returning, and a reason for your return. You may use any shipper you like, but we recommend purchasing tracking and insurance, as SnowMachine cannot be responsible for lost return shipments.
Send your package to:
SnowMachine Snow Commerce, LLC 3524 Edwards Rd Cincinnati, Ohio, 45208
When will my card be credited?
Upon receipt of your return we will inspect the merchandise and advise you if there are any discrepancies. If there or no discrepancies with your return, we will send you an email stating the amount that was credited to your credit card.